General Terms and Conditions
General Terms and Conditions
INSERT ALL TERMSN AND CONDITIONS HERE….
In these Terms & Conditions, ‘we’, ‘our’, and ‘us’ refer to Empire Delivery. "Partners" refer to our furniture and retail partners who we deliver on behalf of. "Customers" refer to the customers of our partners who are expecting a delivery of an item or items.
Privacy Policy
We are committed to safeguarding your personal information and handling it responsibly. Any data we collect will be processed in line with relevant data protection laws, including the Data Protection Act 1998. Your legal rights remain unaffected by this privacy policy and the assurances we provide regarding our services. You can find our privacy policy using this link: Privacy Policy
Expecting a Delivery?
To ensure a smooth and efficient delivery experience, we kindly ask customers to prepare their homes in advance. This helps our team deliver and install your furniture safely and without delay.
How to Prepare for Your Delivery:
Clear Entryways: Ensure all pathways, hallways, and staircases are free from obstacles. This includes removing any fragile items, decorations, or personal belongings that could be at risk during the delivery process.
Protect Floors and Walls: While our team takes great care during deliveries, we recommend protecting floors and walls where necessary, especially in narrow spaces or areas with delicate surfaces.
Access and Parking: If your property has restricted access or specific parking requirements, please inform your retailer ahead of time so we can plan accordingly.
Important Delivery Terms:
Risk Acknowledgment: Empire Delivery cannot be held liable for any damage if a damage waiver has been signed and/or if the retailer or customer has approved delivery despite known risks, such as tight spaces, difficult access, or fragile surroundings. Our team will always exercise due care and professionalism, but deliveries under these conditions are made at the customer’s own risk.
Delivery Date and Time: Delivery dates can only be rescheduled by contacting your retailer directly. Change of delivery address or any personal details can be changed directly via Empire Delivery. Please note that delivery dates and times are subject to change, with final confirmation provided by 4:00 PM the day before the agreed delivery date.
On the Day of Delivery:
Receiving the Delivery: Please ensure someone is available to receive the delivery during the scheduled time. If the delivery cannot be completed due to the absence of someone to accept it, a re-delivery charge may apply.
Product Inspection: Upon delivery, we encourage you to inspect your furniture. If there are any concerns, please report them immediately to your retailer. Issues must be raised within 48 hours.
Photography & Product Inspection Policy
To protect both our customers and Empire Delivery, and to maintain high standards of quality assurance, we reserve the right to take photographs and inspect products at key stages of the delivery process:
1. At Our Warehouse:
Prior to dispatch, our team may photograph and inspect items to document their condition before they leave our facility. This helps identify any issues before delivery and supports quality control.
2. During Delivery:
Photographs may be taken at the point of delivery, including outside and inside the property, to confirm the item was delivered in the condition it left the warehouse and to verify successful delivery. Our team will always act respectfully and professionally in customer homes, and photos will be limited to the relevant context of the delivery.
3. In Customer Homes:
With customer consent, our team may take photographs of the delivered items once placed in the agreed room. This is solely to verify the condition and setup of the product for warranty, liability, and dispute resolution purposes.
Purpose of Photography:
These images are used:
As evidence in the event of a damage claim or delivery dispute.
For internal training and service improvement.
To support partners in managing customer queries.
Data Handling:
All photographs are handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Photographic data is securely stored, access is limited to authorised personnel only, and it will not be used for marketing without express consent.
Acceptance of Terms
By accessing and using www.empiredelivery.uk (‘the Website’), Customers and website visitors agree to abide by the terms and conditions outlined here, along with our Privacy Policy. If you disagree with any part of these terms, please refrain from using our website and services. You must not use the website for unlawful activities and must comply with all relevant laws and regulations. Additionally, you must not engage in any activity that could harm the website’s functionality, corrupt its content, or compromise its security. Any attempt to access restricted areas or sensitive data without authorisation is strictly prohibited. You accept full responsibility for any claims, expenses, liabilities, losses, or legal costs incurred by us due to your breach of these terms.
Changes to Terms
We reserve the right to modify these terms at any time without prior notice. Your continued use of the Website constitutes acceptance of any updates. It is recommended that users review these terms regularly. Empire Delivery retains full discretion to make changes to the Website, including modifications or removals, without prior warning or liability.
Limitation of Liability
Under no circumstances shall Empire Delivery be held responsible for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, profits, or data, resulting from the use of this Website. Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence on the part of Empire Delivery, its employees, or representatives. Empire Delivery shall not be held liable for any failure or delay in performing its obligations due to events beyond its control, including but not limited to natural disasters, strikes, traffic, road closures, supply chain disruptions, governmental actions, or other unforeseen circumstances.
Intellectual Property
All intellectual property rights associated with Empire Delivery, including but not limited to trademarks, trade names, patents, registered designs, and any other automatically granted intellectual property rights linked to the Website’s design, content or functionality, remain the property of Empire Delivery. By using this Website, you agree not to copy, download, reproduce, distribute, or exploit any content for commercial purposes without explicit permission.
Third-Party Links
This Website may contain links to external websites managed by third parties. We do not oversee or take responsibility for the content of such websites and disclaim all liability regarding their material. The inclusion of external links does not indicate endorsement of the views, statements, or information presented on those sites.
Severability
Should any provision within these Terms & Conditions be found invalid or unenforceable, that provision shall be removed, while the remaining terms shall continue to be enforceable.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of England. By using this Website, you agree to submit to the exclusive jurisdiction of English courts, without reference to any rules on conflict of laws.
Last Updated: Wednesday the 5th of February 2025.
In these Terms & Conditions, ‘we’, ‘our’, and ‘us’ refer to Empire Delivery. "Partners" refer to our furniture and retail partners who we deliver on behalf of. "Customers" refer to the customers of our partners who are expecting a delivery of an item or items.
Privacy Policy
We are committed to safeguarding your personal information and handling it responsibly. Any data we collect will be processed in line with relevant data protection laws, including the Data Protection Act 1998. Your legal rights remain unaffected by this privacy policy and the assurances we provide regarding our services. You can find our privacy policy using this link: Privacy Policy
Expecting a Delivery?
To ensure a smooth and efficient delivery experience, we kindly ask customers to prepare their homes in advance. This helps our team deliver and install your furniture safely and without delay.
How to Prepare for Your Delivery:
Clear Entryways: Ensure all pathways, hallways, and staircases are free from obstacles. This includes removing any fragile items, decorations, or personal belongings that could be at risk during the delivery process.
Protect Floors and Walls: While our team takes great care during deliveries, we recommend protecting floors and walls where necessary, especially in narrow spaces or areas with delicate surfaces.
Access and Parking: If your property has restricted access or specific parking requirements, please inform your retailer ahead of time so we can plan accordingly.
Important Delivery Terms:
Risk Acknowledgment: Empire Delivery cannot be held liable for any damage if a damage waiver has been signed and/or if the retailer or customer has approved delivery despite known risks, such as tight spaces, difficult access, or fragile surroundings. Our team will always exercise due care and professionalism, but deliveries under these conditions are made at the customer’s own risk.
Delivery Date and Time: Delivery dates can only be rescheduled by contacting your retailer directly. Change of delivery address or any personal details can be changed directly via Empire Delivery. Please note that delivery dates and times are subject to change, with final confirmation provided by 4:00 PM the day before the agreed delivery date.
On the Day of Delivery:
Receiving the Delivery: Please ensure someone is available to receive the delivery during the scheduled time. If the delivery cannot be completed due to the absence of someone to accept it, a re-delivery charge may apply.
Product Inspection: Upon delivery, we encourage you to inspect your furniture. If there are any concerns, please report them immediately to your retailer. Issues must be raised within 48 hours.
Photography & Product Inspection Policy
To protect both our customers and Empire Delivery, and to maintain high standards of quality assurance, we reserve the right to take photographs and inspect products at key stages of the delivery process:
1. At Our Warehouse:
Prior to dispatch, our team may photograph and inspect items to document their condition before they leave our facility. This helps identify any issues before delivery and supports quality control.
2. During Delivery:
Photographs may be taken at the point of delivery, including outside and inside the property, to confirm the item was delivered in the condition it left the warehouse and to verify successful delivery. Our team will always act respectfully and professionally in customer homes, and photos will be limited to the relevant context of the delivery.
3. In Customer Homes:
With customer consent, our team may take photographs of the delivered items once placed in the agreed room. This is solely to verify the condition and setup of the product for warranty, liability, and dispute resolution purposes.
Purpose of Photography:
These images are used:
As evidence in the event of a damage claim or delivery dispute.
For internal training and service improvement.
To support partners in managing customer queries.
Data Handling:
All photographs are handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Photographic data is securely stored, access is limited to authorised personnel only, and it will not be used for marketing without express consent.
Acceptance of Terms
By accessing and using www.empiredelivery.uk (‘the Website’), Customers and website visitors agree to abide by the terms and conditions outlined here, along with our Privacy Policy. If you disagree with any part of these terms, please refrain from using our website and services. You must not use the website for unlawful activities and must comply with all relevant laws and regulations. Additionally, you must not engage in any activity that could harm the website’s functionality, corrupt its content, or compromise its security. Any attempt to access restricted areas or sensitive data without authorisation is strictly prohibited. You accept full responsibility for any claims, expenses, liabilities, losses, or legal costs incurred by us due to your breach of these terms.
Changes to Terms
We reserve the right to modify these terms at any time without prior notice. Your continued use of the Website constitutes acceptance of any updates. It is recommended that users review these terms regularly. Empire Delivery retains full discretion to make changes to the Website, including modifications or removals, without prior warning or liability.
Limitation of Liability
Under no circumstances shall Empire Delivery be held responsible for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, profits, or data, resulting from the use of this Website. Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence on the part of Empire Delivery, its employees, or representatives. Empire Delivery shall not be held liable for any failure or delay in performing its obligations due to events beyond its control, including but not limited to natural disasters, strikes, traffic, road closures, supply chain disruptions, governmental actions, or other unforeseen circumstances.
Intellectual Property
All intellectual property rights associated with Empire Delivery, including but not limited to trademarks, trade names, patents, registered designs, and any other automatically granted intellectual property rights linked to the Website’s design, content or functionality, remain the property of Empire Delivery. By using this Website, you agree not to copy, download, reproduce, distribute, or exploit any content for commercial purposes without explicit permission.
Third-Party Links
This Website may contain links to external websites managed by third parties. We do not oversee or take responsibility for the content of such websites and disclaim all liability regarding their material. The inclusion of external links does not indicate endorsement of the views, statements, or information presented on those sites.
Severability
Should any provision within these Terms & Conditions be found invalid or unenforceable, that provision shall be removed, while the remaining terms shall continue to be enforceable.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of England. By using this Website, you agree to submit to the exclusive jurisdiction of English courts, without reference to any rules on conflict of laws.
Last Updated: Wednesday the 5th of February 2025.
In these Terms & Conditions, ‘we’, ‘our’, and ‘us’ refer to Empire Delivery. "Partners" refer to our furniture and retail partners who we deliver on behalf of. "Customers" refer to the customers of our partners who are expecting a delivery of an item or items.
Privacy Policy
We are committed to safeguarding your personal information and handling it responsibly. Any data we collect will be processed in line with relevant data protection laws, including the Data Protection Act 1998. Your legal rights remain unaffected by this privacy policy and the assurances we provide regarding our services. You can find our privacy policy using this link: Privacy Policy
Expecting a Delivery?
To ensure a smooth and efficient delivery experience, we kindly ask customers to prepare their homes in advance. This helps our team deliver and install your furniture safely and without delay.
How to Prepare for Your Delivery:
Clear Entryways: Ensure all pathways, hallways, and staircases are free from obstacles. This includes removing any fragile items, decorations, or personal belongings that could be at risk during the delivery process.
Protect Floors and Walls: While our team takes great care during deliveries, we recommend protecting floors and walls where necessary, especially in narrow spaces or areas with delicate surfaces.
Access and Parking: If your property has restricted access or specific parking requirements, please inform your retailer ahead of time so we can plan accordingly.
Important Delivery Terms:
Risk Acknowledgment: Empire Delivery cannot be held liable for any damage if a damage waiver has been signed and/or if the retailer or customer has approved delivery despite known risks, such as tight spaces, difficult access, or fragile surroundings. Our team will always exercise due care and professionalism, but deliveries under these conditions are made at the customer’s own risk.
Delivery Date and Time: Delivery dates can only be rescheduled by contacting your retailer directly. Change of delivery address or any personal details can be changed directly via Empire Delivery. Please note that delivery dates and times are subject to change, with final confirmation provided by 4:00 PM the day before the agreed delivery date.
On the Day of Delivery:
Receiving the Delivery: Please ensure someone is available to receive the delivery during the scheduled time. If the delivery cannot be completed due to the absence of someone to accept it, a re-delivery charge may apply.
Product Inspection: Upon delivery, we encourage you to inspect your furniture. If there are any concerns, please report them immediately to your retailer. Issues must be raised within 48 hours.
Photography & Product Inspection Policy
To protect both our customers and Empire Delivery, and to maintain high standards of quality assurance, we reserve the right to take photographs and inspect products at key stages of the delivery process:
1. At Our Warehouse:
Prior to dispatch, our team may photograph and inspect items to document their condition before they leave our facility. This helps identify any issues before delivery and supports quality control.
2. During Delivery:
Photographs may be taken at the point of delivery, including outside and inside the property, to confirm the item was delivered in the condition it left the warehouse and to verify successful delivery. Our team will always act respectfully and professionally in customer homes, and photos will be limited to the relevant context of the delivery.
3. In Customer Homes:
With customer consent, our team may take photographs of the delivered items once placed in the agreed room. This is solely to verify the condition and setup of the product for warranty, liability, and dispute resolution purposes.
Purpose of Photography:
These images are used:
As evidence in the event of a damage claim or delivery dispute.
For internal training and service improvement.
To support partners in managing customer queries.
Data Handling:
All photographs are handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Photographic data is securely stored, access is limited to authorised personnel only, and it will not be used for marketing without express consent.
Acceptance of Terms
By accessing and using www.empiredelivery.uk (‘the Website’), Customers and website visitors agree to abide by the terms and conditions outlined here, along with our Privacy Policy. If you disagree with any part of these terms, please refrain from using our website and services. You must not use the website for unlawful activities and must comply with all relevant laws and regulations. Additionally, you must not engage in any activity that could harm the website’s functionality, corrupt its content, or compromise its security. Any attempt to access restricted areas or sensitive data without authorisation is strictly prohibited. You accept full responsibility for any claims, expenses, liabilities, losses, or legal costs incurred by us due to your breach of these terms.
Changes to Terms
We reserve the right to modify these terms at any time without prior notice. Your continued use of the Website constitutes acceptance of any updates. It is recommended that users review these terms regularly. Empire Delivery retains full discretion to make changes to the Website, including modifications or removals, without prior warning or liability.
Limitation of Liability
Under no circumstances shall Empire Delivery be held responsible for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, profits, or data, resulting from the use of this Website. Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence on the part of Empire Delivery, its employees, or representatives. Empire Delivery shall not be held liable for any failure or delay in performing its obligations due to events beyond its control, including but not limited to natural disasters, strikes, traffic, road closures, supply chain disruptions, governmental actions, or other unforeseen circumstances.
Intellectual Property
All intellectual property rights associated with Empire Delivery, including but not limited to trademarks, trade names, patents, registered designs, and any other automatically granted intellectual property rights linked to the Website’s design, content or functionality, remain the property of Empire Delivery. By using this Website, you agree not to copy, download, reproduce, distribute, or exploit any content for commercial purposes without explicit permission.
Third-Party Links
This Website may contain links to external websites managed by third parties. We do not oversee or take responsibility for the content of such websites and disclaim all liability regarding their material. The inclusion of external links does not indicate endorsement of the views, statements, or information presented on those sites.
Severability
Should any provision within these Terms & Conditions be found invalid or unenforceable, that provision shall be removed, while the remaining terms shall continue to be enforceable.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of England. By using this Website, you agree to submit to the exclusive jurisdiction of English courts, without reference to any rules on conflict of laws.
Last Updated: Wednesday the 5th of February 2025.