Privacy Policy
Privacy Policy
INSERT ALL TERMSN AND CONDITIONS HERE….
In this policy, ‘we’, ‘our’, and ‘us’ refer to Empire Delivery. "Partners" refer to our retail clients who we deliver on behalf of. "Customers" refer to the customers of our partners who are expecting a delivery of an item or items. Empire is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data in compliance with the General Data Protection Regulation (GDPR). You can also view our General Terms and Conditions.
What Data We Collect
We only collect and process personal data in the following cases:
When users submit a form on our website.
When customers onboard with us for our delivery services.
When retailers provide us with delivery details to fulfil an order.
The types of data we may collect include:
For website visitors: Name, email address, phone number, and any other details submitted via forms.
For customers: Name, contact details, delivery address, and any relevant order information.
For deliveries: Customer details are temporarily processed during order confirmation and delivery. This data is removed from our systems once the delivery is confirmed to be completed and the customer is satisfied.
For retailers: We receive names, contact details, and delivery addresses as part of the order fulfilment process. This data may be retained for business operations and record-keeping.
Photography & Product Inspection Policy
To protect both our customers and Empire Delivery, and to maintain high standards of quality assurance, we reserve the right to take photographs and inspect products at key stages of the delivery process:
1. At Our Warehouse:
Prior to dispatch, our team may photograph and inspect items to document their condition before they leave our facility. This helps identify any issues before delivery and supports quality control.
2. During Delivery:
Photographs may be taken at the point of delivery, including outside and inside the property, to confirm the item was delivered in the condition it left the warehouse and to verify successful delivery. Our team will always act respectfully and professionally in customer homes, and photos will be limited to the relevant context of the delivery.
3. In Customer Homes:
With customer consent, our team may take photographs of the delivered items once placed in the agreed room. This is solely to verify the condition and setup of the product for warranty, liability, and dispute resolution purposes.
Purpose of Photography:
These images are used:
As evidence in the event of a damage claim or delivery dispute.
For internal training and service improvement.
To support partners in managing customer queries.
Data Handling:
All photographs are handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Photographic data is securely stored, access is limited to authorised personnel only, and it will not be used for marketing without express consent.
How We Use Your Data
We use collected data for the following purposes:
To process and fulfil deliveries.
To communicate with customers regarding their orders.
To respond to inquiries submitted through our website.
To improve our services and customer experience.
How Long We Keep Your Data
Customer delivery data is temporarily stored and removed from our systems after the delivery is completed.
Retailer-provided data may be retained for operational purposes, invoicing, and legal record-keeping.
Form submission data is stored securely and retained only as long as necessary to fulfil the inquiry.
How We Protect Your Data
We implement appropriate security measures to protect personal data from unauthorised access, disclosure, or misuse. However, as we rely on third-party retailers for some data, we cannot guarantee their data handling practices, only that of Empire Delivery ourselves.
Your Rights Under GDPR
Under GDPR, you have the following rights:
Access – Request a copy of the personal data we hold about you.
Correction – Request corrections if your data is inaccurate or incomplete.
Deletion – Request that we delete your personal data where applicable.
Objection – Object to how we process your data under certain circumstances.
To exercise these rights, please contact us at hello@empiredelivery.uk
Third-Party Sharing
We do not sell or share personal data with third parties for marketing purposes. However, we may share necessary data with:
Retailers for order fulfilment.
Delivery partners involved in the transportation of goods.
Legal or regulatory authorities when required by law.
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website and improve our services. Google Analytics may use cookies and other tracking technologies to collect information about website traffic and user interactions.
This data may be processed by Google and stored on servers outside the UK or EU. For more details on how Google handles this information, please refer to Google’s Privacy Policy.
Opting Out
If you prefer not to be tracked by Google Analytics, you can:
Adjust your cookie preferences on our website to essential only.
Use your browser settings to block cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. For customers and partners we do hold data for, they will receive an email informing them of any privacy policy changes.
Last Updated: Wednesday the 5th of February 2025.
In this policy, ‘we’, ‘our’, and ‘us’ refer to Empire Delivery. "Partners" refer to our retail clients who we deliver on behalf of. "Customers" refer to the customers of our partners who are expecting a delivery of an item or items. Empire is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data in compliance with the General Data Protection Regulation (GDPR). You can also view our General Terms and Conditions.
What Data We Collect
We only collect and process personal data in the following cases:
When users submit a form on our website.
When customers onboard with us for our delivery services.
When retailers provide us with delivery details to fulfil an order.
The types of data we may collect include:
For website visitors: Name, email address, phone number, and any other details submitted via forms.
For customers: Name, contact details, delivery address, and any relevant order information.
For deliveries: Customer details are temporarily processed during order confirmation and delivery. This data is removed from our systems once the delivery is confirmed to be completed and the customer is satisfied.
For retailers: We receive names, contact details, and delivery addresses as part of the order fulfilment process. This data may be retained for business operations and record-keeping.
Photography & Product Inspection Policy
To protect both our customers and Empire Delivery, and to maintain high standards of quality assurance, we reserve the right to take photographs and inspect products at key stages of the delivery process:
1. At Our Warehouse:
Prior to dispatch, our team may photograph and inspect items to document their condition before they leave our facility. This helps identify any issues before delivery and supports quality control.
2. During Delivery:
Photographs may be taken at the point of delivery, including outside and inside the property, to confirm the item was delivered in the condition it left the warehouse and to verify successful delivery. Our team will always act respectfully and professionally in customer homes, and photos will be limited to the relevant context of the delivery.
3. In Customer Homes:
With customer consent, our team may take photographs of the delivered items once placed in the agreed room. This is solely to verify the condition and setup of the product for warranty, liability, and dispute resolution purposes.
Purpose of Photography:
These images are used:
As evidence in the event of a damage claim or delivery dispute.
For internal training and service improvement.
To support partners in managing customer queries.
Data Handling:
All photographs are handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Photographic data is securely stored, access is limited to authorised personnel only, and it will not be used for marketing without express consent.
How We Use Your Data
We use collected data for the following purposes:
To process and fulfil deliveries.
To communicate with customers regarding their orders.
To respond to inquiries submitted through our website.
To improve our services and customer experience.
How Long We Keep Your Data
Customer delivery data is temporarily stored and removed from our systems after the delivery is completed.
Retailer-provided data may be retained for operational purposes, invoicing, and legal record-keeping.
Form submission data is stored securely and retained only as long as necessary to fulfil the inquiry.
How We Protect Your Data
We implement appropriate security measures to protect personal data from unauthorised access, disclosure, or misuse. However, as we rely on third-party retailers for some data, we cannot guarantee their data handling practices, only that of Empire Delivery ourselves.
Your Rights Under GDPR
Under GDPR, you have the following rights:
Access – Request a copy of the personal data we hold about you.
Correction – Request corrections if your data is inaccurate or incomplete.
Deletion – Request that we delete your personal data where applicable.
Objection – Object to how we process your data under certain circumstances.
To exercise these rights, please contact us at hello@empiredelivery.uk
Third-Party Sharing
We do not sell or share personal data with third parties for marketing purposes. However, we may share necessary data with:
Retailers for order fulfilment.
Delivery partners involved in the transportation of goods.
Legal or regulatory authorities when required by law.
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website and improve our services. Google Analytics may use cookies and other tracking technologies to collect information about website traffic and user interactions.
This data may be processed by Google and stored on servers outside the UK or EU. For more details on how Google handles this information, please refer to Google’s Privacy Policy.
Opting Out
If you prefer not to be tracked by Google Analytics, you can:
Adjust your cookie preferences on our website to essential only.
Use your browser settings to block cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. For customers and partners we do hold data for, they will receive an email informing them of any privacy policy changes.
Last Updated: Wednesday the 5th of February 2025.