A great delivery experience starts with efficient order processing and dedicated customer support. At Empire Delivery, we provide a fully managed system that seamlessly handles order confirmations, real-time tracking, customer queries, and issue resolution, ensuring a smooth and professional experience for both retailers and customers. Powered by our UK-leading furniture delivery software and white glove delivery software, our system ensures that every step of the process is tracked and optimised for efficiency. From the moment a customer places an order, our in-house system monitors every stage, from warehouse dispatch to final delivery. Customers receive automated updates and notifications, eliminating uncertainty and providing real-time visibility into their delivery. If any issues arise, our dedicated Transport and Customer Service Manager is always available on the phone to assist with rescheduling, address changes, or return requests, ensuring a quick and hassle-free resolution. For retailers, this service helps reduce administrative workload, minimise delivery-related issues, and enhance overall customer satisfaction. Acting as an extension of your business, our team ensures that every customer interaction is handled professionally and efficiently, reinforcing trust, reliability, and a commitment to quality service.