Why Have We Started Documenting Our Business On YouTube?

Why Have We Started Documenting Our Business On YouTube?

Why Have We Started Documenting Our Business On YouTube?

Why We Started Our YouTube Channel

Showcasing Our Two-Man Home Delivery, White Glove Service, and More

At Empire Delivery, we do more than just move products on behalf of retailers. We move experiences. We provide a stress free experience for customers. As specialists in two-man home delivery, white glove delivery, and the careful handling of bulky goods, we wanted to find a new way to share the behind-the-scenes detail, dedication, and quality that go into every delivery. That’s why we started our YouTube channel.

We believe our home delivery services speak for themselves, but seeing is believing. Not a lot of companies within this industry or most industries for that matter, would do something like this. Showing the behind the scenes of your business can be daunting as a lot of companies I am sure hide things from the public eye and their customers. Being fully transparent will push us a business to be as open as possible to our customers and partners. Which we thought in this day and age is what the public in general can really appreciate and warm to. 

Bringing Our Delivery Promise to Life

Our YouTube channel is an open window into how we operate, whether we’re delivering a designer sofa into a penthouse apartment or assembling furniture in a family home. Our goal is to show retailers and customers exactly what makes our service different. As well as anyone else who finds us interesting enough to watch along. 

You'll see the precision of our two-person home delivery teams in action, the care that goes into every white glove delivery, and the logistics behind moving large, fragile, or high-value items with zero compromise. As well as the general behind the scenes that comes with all businesses. Ups and downs, problems, solutions, resolutions and all the unplanned shenanigans that happen in between.

What We Cover on Our Channel

Our monthly series, A Month at Empire, captures our day-to-day operations:

  • How we manage bulky goods delivery safely and efficiently

  • Real footage of room of choice delivery and professional installation

  • Walkthroughs of packaging removal, recycling, and furniture disposal

  • Insights into our team and what it takes to deliver on time, every time

We also share updates on our tech-driven processes, like how we maintain three-hour delivery windows, offer next day delivery, and give customers choice of day delivery with consistent communication throughout.

Why It Matters

Retailers trust us with their brand’s reputation, and customers trust us with their homes. By creating transparent, engaging content, we reinforce what makes Empire Delivery a reliable, scalable partner for furniture delivery and large-item logistics.

It’s not just about boxes. It’s about customer service, timing, professionalism, and providing a premium experience at every touchpoint. We’re proud to be a family-run business with high standards, and our YouTube content helps us communicate that visually, honestly, and consistently.

Who It’s For

Our YouTube channel isn’t just for marketing, it’s a tool for:

  • Furniture retailers seeking a delivery partner they can trust

  • Ecommerce stores dealing with complex or large ticket items

  • Customers who want to know what to expect from a white glove delivery

  • Partners and investors who want to see how we’re building a strong, customer-first brand

Final Thoughts

In an industry where trust is everything, we use YouTube to document our journey and reinforce the values we stand for: reliability, communication, care, and quality. Whether you’re watching from your phone or on a trade show screen, you’ll see the heart of Empire Delivery in action.

Follow us on YouTube to stay updated on how we’re redefining home delivery, one 2 man delivery at a time.

Ready to simplify your delivery process and enhance your customer experience?

Ready to simplify your delivery process and enhance your customer experience?

Ready to simplify your delivery process and enhance your customer experience?