Delivering Luxury With Care: How Empire Delivery Handles Bulky and High-End Furniture the Right Way
Let’s be honest: anyone can deliver a parcel.
But delivering a £5,000 velvet corner sofa through a narrow hallway, up a flight of polished oak stairs, into a newly painted lounge, without scuffing the walls, damaging the floor, or leaving the customer stressed?
That takes a different level of precision, planning, and professionalism.
At Empire Delivery, we specialise in 2 man furniture delivery and white glove home delivery for bulky and high-value furniture. From first contact to final placement, we offer a premium experience for brands that value reputation and customers who expect nothing less than care.
Here’s a behind-the-scenes look at how we make it happen, and why more retailers are switching to our 2-man delivery service for their most important orders.
Why Luxury Furniture Needs a Luxury Delivery Experience
High-end furniture isn’t just expensive, it’s often oversized, delicate, and unique. The delivery experience is the final step in the sales journey, and if it goes wrong, it reflects poorly on the brand.
We’ve seen too many cases where “standard couriers” drop expensive items at the curb, or worse, force a giant sofa through a door frame and leave behind dents, dust, and disappointment.
With Empire Delivery, that’s never the case. We’re committed to providing white glove, room-of-choice delivery, with all the necessary protection, planning, and professionalism to match the quality of the goods.
The Empire Delivery Difference: Step-by-Step Breakdown
Our delivery process is built for maximum care and minimal disruption. Here’s how we do it:
1. Pre-Delivery Access Checks
Before we even load the van, we conduct detailed access assessments:
Door width measurements
Staircase clearance checks
Lift dimensions (for flats)
External access points
Identification of potential obstructions (light fittings, radiators, awkward turns)
If needed, we’ll even request photos or floor plans to help our team visualise the route in advance. This mirrors best-in-class practices from companies like BJS Home Delivery and Furdeco, who have set benchmarks for smart, customer-first logistics.
Why it matters:
This prevents “on the day” surprises, delays, and damage, and ensures we’re always prepared with the right team, tools, and approach.
2. Blanket-Wrapping and Thick Plastic Wrap
Every item we deliver is protected with care:
Industrial-grade plastic wrap to guard against moisture and dust
Soft furniture blankets to cushion corners, edges, and delicate upholstery
Extra corner protection for glass, metal, or wooden surfaces
This dual-layered wrapping mirrors what top-tier white glove firms do across the UK, and shows our commitment to treating every item as if it were our own.
Why it matters:
Scratches and dents aren’t just aesthetic problems, they’re brand-damaging. Proper protection is essential, especially for bulky goods that require more handling.
3. Disassembly and Reassembly (By Pros)
Some items simply won’t fit through the door in one piece. Sofa beds, L-shaped units, king-size bed frames, we’ve seen it all.
Our trained 2-man teams can:
Disassemble key components
Transport the parts safely
Reassemble the furniture in the customer’s chosen room
We bring all tools, hardware, and fittings required, so the customer never has to lift a finger.
Why it matters:
Removing legs, headboards or mechanisms allows us to deliver bulky items into tighter spaces, without compromising the structural integrity or finish.
4. Protecting the Customer’s Home
We don’t just protect the product, we protect the environment around it.
Here’s what we do on every white glove job:
Lay down floor runners and stair mats to avoid dirt or damage
Use door and doorframe protectors to stop knocks and scrapes
Remove any wall-mounted items or fragile decor along the route
We carry non-slip mats, felt pads, and corner guards to protect delicate surfaces from heavy trolleys or awkward loads.
Why it matters:
Customers buying premium furniture are proud of their homes. A scratched bannister or torn carpet ruins the experience. We make sure the environment is respected at every step.
5. Polite, Uniformed, and Professional Teams
At Empire, our people make the difference.
Each 2-man delivery team is:
Fully trained in handling and manual lifting
Dressed in branded uniforms
Equipped with tools and protective gear
Clear communicators who keep the customer informed throughout
We’re not in a rush, we’re in the business of great impressions.
Why it matters:
The final step of the journey, placing the item in the customer’s home, is often the only in-person contact they have with your brand. Our job is to make it memorable for the right reasons.
Real-World Example: How We Delivered a £6,000 Sofa Into a City Centre Apartment
A luxury furniture retailer asked us to deliver a massive corner unit sofa with a built-in recliner to a customer in central London. The apartment was on the third floor, with narrow access, a tight stairwell, and no lift.
Here’s what we did:
Pre-checked the access using photos and measurements.
Removed the sofa’s arms, recliner mechanism, and base panel.
Wrapped every piece in protective plastic and blankets.
Laid out mats through the communal hallway and inside the flat.
Used felt sliders to move the reassembled unit into the living room, no marks, no fuss.
Customer feedback?
“The delivery team were polite, careful, and incredibly professional. Although tough they managed to fit the delivery right into our apartment and set everything up. It’s the best delivery experience we’ve ever had for sure.”
We understand that for luxury furniture brands, the delivery is the final impression. It must be flawless.
Final Thoughts: Designed for Retailers Who Care
In a market where customer experience is everything, the old model of “drop and go” logistics just doesn’t cut it. Our white glove home delivery is built for businesses that care about:
Reputation
Repeat business
Stress-free customer experience
Whether you sell sofas, bedframes, dining tables, or other bulky goods, Empire Delivery offers the level of service your customers deserve, and your brand demands.